Always looking for innovative solutions and the best ways to serve you, HubSpot launches a brand new version of Service Hub. This enhanced version puts your customer first. It's a simple, connected platform built on an exceptional customer experience.
New tools will now replace repetitive sales representatives tasks, deliver information to customers faster and better organize your inbox. It's all about simplicity, responsiveness and an optimized user experience. Here's a look at what's new.
Customer portals will save time and energy with new self-service features. Finally, your customers will be able to see the evolution of their requests in real-time via a personalized page dedicated to them.
Feedback from chat discussions will help your team improve faster. Experience-based training will help each team member and facilitate customer relationships. #continuousimprovement
Custom Views in Your Shared Inbox
With custom views, there's no need to dig through your inbox and slow down your productivity. You'll find everything you need when you need it, and be able to respond to customers faster.
Switch between communication channels
This new feature allows users to switch between communication channels during a conversation. You could, for example, switch from Facebook Messenger or live chat to email, all while preserving both agent and customer chat history. This ensures that you continue to communicate on the channel that is best for you and your customer.
Service Level Agreements (SLAs)
SLAs help define expectations, demonstrate transparency and put your customers first. It's the perfect tool to help you deliver on your promises and meet your customers' expectations.
Customer Service Analytics
The new Service Hub includes out-of-the-box, easy-to-use reports. This tool provides essential data to deliver effective and authentic customer service. It's a great help in resolving issues that are reported to you. Among other things, it is possible to measure the score of surveys sent at the end of a discussion, the average response time of agents or the volume of tickets.
The Service Hub still relies on an effective CRM to provide your company with a unified view of every customer interaction. The features you know and love will remain available to you.
Customer feedback surveys
The fact is, customer expectations have changed. The speed, availability and flexibility of your customer support team are more important than ever. Connecting all your data and communication channels on a single CRM platform is definitely the best solution. This ensures the desired support to your customers, retains existing customers and grows your contact base.